Shipping Policy - fashnove.com

Last Updated: [04/26/2025]

Welcome to Fashnove!

This Shipping Policy applies to every order shipped within the United States. It clearly outlines our shipping procedures, costs, and estimated delivery times. By placing an order with Fashnove, you agree to the terms outlined in this policy.

Transit, Handling, Order Cut-Off Time, and Delivery Time

Transit Time: 5 to 7 Business Days (Monday through Friday)

Handling Time: 1 to 3 Business Days (Monday through Friday)

Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time

Estimated Delivery Time: Orders are typically delivered within 6 to 10 Business Days from the date of purchase.

We aim to process and ship your orders as quickly as possible. However, delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or carrier issues.

Delivery Terms

We partner with reputable shipping services like FedEx to ensure timely and secure deliveries. Shipping services may vary based on location, shipping costs, and any special delivery requirements. Fashnove reserves the right to select the most suitable shipping carrier for your order.

Shipping Charges

We strive to offer straightforward, affordable shipping:

Flat Shipping Rate (Within the USA): $6.99 USD

Customer Responsibility for Incorrect Orders

If a customer orders the wrong item or provides incorrect information:

The customer is responsible for the return shipping cost of the incorrect item.

The customer will also cover the shipping cost to resend the correct item (if necessary).

To avoid such issues, please double-check all order and shipping information before placing your order.

Incorrect Information Provided by the Customer

It is the customer’s responsibility to ensure all order details — including the shipping address and contact information — are correct at checkout. Fashnove is not liable for delivery delays, failed deliveries, or additional costs resulting from incorrect information.

In cases of incorrect information causing delivery failure:

Additional charges and processing time may apply to resolve the issue.

Change of Address

To request a change to your shipping address, email us at support@fashnove.com as soon as possible and before your order has been dispatched.

Once an order is shipped, address changes cannot be made. If the order is undeliverable:

The customer will bear the re-shipping costs to a new address.

Order Tracking

After your order has been dispatched, you will receive an email containing your tracking number and a link to track your package. You can also visit the Track Your Order page via our website’s header or footer to check your order status.

If you experience any issues with your tracking details, please contact us for assistance.

Wrong Address

If a package cannot be delivered due to an incorrect address:

The parcel will be returned to our warehouse.

The customer will be responsible for the cost of re-shipping the product to the correct address.

Refunds for undeliverable items will not include the original shipping fee.

To avoid delivery problems, always confirm your address details at checkout.

Order Cancellations

Orders can be canceled only before dispatch.

If your order has already been shipped, it cannot be canceled.

For shipped orders, please refer to our Refund Policy for return instructions.

To cancel an order, email us immediately at support@fashnove.com.

Parcels Damaged During Transit

If your package arrives visibly damaged:

Refuse the parcel upon delivery and report it to the courier immediately.

If the package was delivered in your absence and you find it damaged, contact us within 48 hours at support@fashnove.com with photos of the damage.

We will assess the situation and provide a resolution, which may include a replacement or a refund, based on the circumstances.

Taxes

Applicable sales taxes are included in the listed product prices and shipping fees, where required by law.

Contact Information

For any questions or concerns regarding this Shipping Policy or your order delivery, please reach out to us:

Business Name: Fashnove
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (214) 142-0972
Business Mail: support@fashnove.com
Business Address: 2109 Meadowbrook Dr Street, Msquite Tex as 75149, United State s